> ## Documentation Index > Fetch the complete documentation index at: https://help.launcheshq.com/llms.txt > Use this file to discover all available pages before exploring further. # Refund & Cancellation Policy > Detailed refund & cancellation policy of LaunchesHQ. *Effective Date: October 01, 2026 • Last Updated: October 29, 2026* ## 1. Overview This Refund & Cancellation Policy explains the conditions under which payments for LaunchesHQ promotional services may be refunded or cancelled. [LaunchesHQ](https://launcheshq.com/?ref=help) offers free launch submissions and paid pinned promotional placements. Paid placements are limited in number and are intended to provide visibility for a defined period. Nothing in this Policy excludes or limits any refund, cancellation, or consumer right that cannot lawfully be excluded under applicable law. ## 2. Free Submissions Free submissions do not require payment and are not eligible for monetary refunds. Free launches are subject to: * A valid, verified LaunchesHQ badge displayed on the submitter's website. * A maximum of 10 free submission slots per day. * Queueing for a subsequent day when daily capacity is reached. * Review and approval under our [Content Policies](https://help.launcheshq.com/legal/content-policies.md). A queued or rejected free submission does not create an entitlement to compensation. ## 3. Paid Promotional Plans The current paid pinned placement plans are: | Plan | Price | Inventory limit | Duration | | :- | :- | :- | :- | | Daily Pinned | \$9 | 5 slots per day | 24 hours | | Weekly Pinned | \$29 | 3 slots | 7 days | | Monthly Pinned | \$79 | 3 slots | 30 days | The applicable terms and features are those shown at checkout when the order is placed. ## 4. When Refunds May Be Available A refund may be available in the following circumstances: ### A. Rejection before publication If LaunchesHQ rejects a paid submission before the purchased promotional service begins, the customer will generally be eligible for a refund of the amount paid for that service. If a purchase includes multiple separately priced services, the refund may be limited to the rejected service where the remaining services have been delivered and can reasonably be retained. ### B. LaunchesHQ cannot deliver the service If LaunchesHQ is unable to provide the purchased placement because of a technical or operational failure, we will assess the circumstances and offer an appropriate remedy. Depending on the situation and applicable law, this may include restoring the placement, extending the promotional period, providing a replacement placement, or issuing a full or partial refund. ### C. Duplicate or erroneous charges If you are charged more than once for the same order or a payment is processed in error, contact us with the relevant transaction details. Confirmed duplicate or erroneous charges will be addressed appropriately. ### D. Other legally required refunds We will honour any additional refund or cancellation rights that apply under mandatory law. ## 5. When Refunds Generally Will Not Be Available Subject to applicable law and the exceptions stated above, refunds will generally not be available: * Once the purchased promotional placement has been delivered in accordance with the order. * For dissatisfaction with traffic, impressions, clicks, conversions, sales, backlinks, or search engine rankings when the purchased service itself was delivered as described. * Because a third-party product receives negative feedback or fails to meet the buyer's business expectations. * Where a customer changes their mind after the promotional service has begun, except where applicable law or the specific order terms provide otherwise. * For losses caused by a third-party product or website outside LaunchesHQ's control. A refund is not automatically guaranteed merely because the customer does not achieve their desired marketing results. ## 6. Cancellation Requests If you wish to cancel a paid placement, contact us as soon as possible at [contact@launcheshq.com](mailto:contact@launcheshq.com). ### Before the placement begins We will review the request based on the status of the order, whether work or delivery has begun, the applicable checkout terms, and any legal cancellation rights. A cancellation and refund may be available where the placement has not begun and the applicable terms or law permit it. ### After the placement begins Once a placement is active, it is generally considered to be in delivery. Cancellation will not ordinarily result in a refund for the unused portion unless required by law or agreed by LaunchesHQ. If we agree to cancel or replace an order, we will confirm the arrangement by email. ## 7. Moderation and Policy Violations Paid submissions must comply with our [Terms & Conditions](https://help.launcheshq.com/legal/terms-and-conditions.md), [Content Policies](https://help.launcheshq.com/legal/content-policies.md), [Code of Conduct](https://help.launcheshq.com/legal/code-of-conduct.md), and [Advertising & Sponsorship Policy](https://help.launcheshq.com/legal/advertising-policy.md). If a submission is rejected before the paid service begins, the refund provisions in Section 4 apply. If a listing is removed after publication because the submitter provided false information, infringed third-party rights, violated our policies, or engaged in prohibited activity, a refund will not ordinarily be available solely because of that enforcement action, subject to mandatory legal rights. We may review exceptional circumstances individually. ## 8. How to Request a Refund Email [contact@launcheshq.com](mailto:contact@launcheshq.com) with the subject line **“*Refund Request*.”** Please include: * The email address used for the purchase. * The product or launch name. * The relevant order or transaction ID. * The paid plan purchased. * The date of payment. * A brief explanation of the reason for the request. Please do not send full payment card details or passwords. *We may request additional information reasonably necessary to verify the order and assess the request.* ## 9. Review and Processing We will review refund requests within a reasonable period and notify you of our decision. If a refund is approved, it will generally be sent to the original payment method through the payment provider. Processing times depend on the provider, payment method, and financial institution. We cannot guarantee an exact date for the funds to appear in your account. Where applicable law specifies a shorter or otherwise mandatory processing deadline, that deadline will apply. ## 10. Chargebacks and Payment Disputes If you believe a charge is incorrect, please contact [contact@launcheshq.com](mailto:contact@launcheshq.com) before initiating a payment dispute where reasonably possible. We will attempt to investigate the issue and resolve it promptly. You retain any rights available through your payment provider, card issuer, bank, or applicable law. Nothing in this Policy prevents you from exercising those rights. We may provide relevant transaction records and correspondence to the payment provider when responding to a legitimate dispute. ## 11. Pricing and Taxes The price displayed at checkout governs the applicable purchase, subject to any mandatory legal requirements. Any taxes or additional charges applicable to the transaction should be displayed before payment where required. Refunds will be calculated in accordance with the amount paid, the service delivered, the applicable tax treatment, and applicable law. Where currency conversion or bank fees apply, the amount ultimately credited may differ because of the payment provider or financial institution. ## 12. Changes to This Policy We may update this Policy to reflect changes in our services, payment arrangements, or legal obligations. The applicable terms for a completed purchase will be determined by the terms presented at the time of purchase, subject to mandatory legal requirements. The current version will be published on this page with its effective date. ## 13. Contact For refund, cancellation, or payment-related enquiries: **Email:** [contact@launcheshq.com](mailto:contact@launcheshq.com)\ **Website:** [https://launcheshq.com](https://launcheshq.com) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.